CANCELLATIONS AND REFUNDS
Products Refund Policy
All sales of JCR Productions, Inc. media products are final. This includes DVDs, videos, workbooks, study guides, and any other products delivered physically or digitally. There are no returns or refunds on these items. JCR Productions, Inc. ensures the quality and functionality of every product before it is processed and delivered to customers.
Online Training Subscription Policy
Tuition fees for online training subscriptions are non-refundable and non-transferable.
Workshop Cancellation and Refund Policy
- Exam Prep Workshop Cancellations: Refunds are available only if materials have not been mailed. If materials have been sent, you will receive a workshop credit valid for at least two years from the purchase date.
- CE Workshops: No refunds, but you will receive a full credit for a future workshop, valid for at least two years from the purchase date.
- No-Call, No-Show: No refunds or credits. If you fail to attend without prior notice, your payment is forfeited, as this prevents others from participating. However, documented emergencies will be reviewed and handled on a case-by-case basis.
- Transfer Requests: A $25 processing fee applies. Requests must be made at least 48 hours before the workshop, and session availability is not guaranteed.
- Refunds: No refunds after full attendance. Partial refunds or transfers may be considered for emergencies if discussed with the instructor or JCR staff before the event.
- Cancellations or Changes by JCR Productions, Inc.: If JCR Productions, Inc. must cancel or reschedule a workshop due to unforeseen circumstances, registered participants will be offered the option to transfer to a rescheduled date or receive a full refund. Customers will not be subject to the same cancellation restrictions that apply to their own cancellations. If rescheduling does not work for the participant, a full refund will be issued.
Documented Emergencies
JCR Productions, Inc. understands that emergencies can arise. If a participant cannot attend due to a documented emergency, we will work to accommodate a rescheduling or credit option. Acceptable documentation may include:
- Medical emergencies.
- Death in the immediate family.
- Severe weather or travel disruptions.
- Other critical circumstances reviewed on a case-by-case basis
Refund Process
Refunds are processed through Square and will be issued to the original payment method
Content: Refunds due to dissatisfaction of content are assessed on an individual basis.
PRIVACY POLICY
This privacy policy sets out how JCR Productions, Inc. uses and protects any information that you give JCR Productions, Inc. when you use this website.
JCR Productions, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
JCR Productions, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy or comfortable with any changes. This policy is effective from January 1, 2010.
WHAT WE COLLECT
We may collect the following information:
- Name and Job Title
- Contact information including email address(s)
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require or request this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails or newsletters about new products and services, special offers, or other information which you have requested or shown an interest in.
- We may also use this information to contact you by email, phone, fax, or mail, to research any information needed to customize the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website(s). Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You are responsible for reviewing the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute, lease, or in any way provide your information to any third party unless we are required by law to do so. We will use your information only for JCR Productions, Inc. promotional or informational purposes, and an opt out will be provided for any such correspondence or contact process.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please request such in writing by mailing your request to:
JCR Productions, Inc.
484 Williamson Rd, Suite 101A
Mooresville, NC 28117
WEBSITE DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by JCR Productions, Inc. and while we strongly attempt to keep the information up to date and correct, we make no representations or warranties or any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website for any purpose. Any reliance that you place on contained information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of JCR Productions, Inc. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, JCR Productions, Inc. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond the control of JCR Productions, Inc.
INTERNET COPYRIGHT NOTICE
This website and its contents is copyright of JCR Productions, Inc. © JCR Productions, Inc. 2015. All Rights Reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Margin of error: JCR Productions, Inc may have a margin of error of 2-8%. Examples include videos that may reference a 2017/2020 code within a 2020/2023 specific course, or a mistaken reference to Sample Exam questions.